Need Help?Whether you have questions about our plagiarism detection service, need to exercise your data rights under GDPR/CCPA, or want to report an issue — we’re here to help. Choose the appropriate contact channel below.
General Support
For questions about using Scanterity, technical issues, scan results, or feature requests:
Data Protection & Privacy
For GDPR data access, rectification, erasure, or portability requests, CCPA consumer requests, or any privacy-related inquiries:
Email: hello@scanterity.com
Privacy inquiries: hello@scanterity.com
Response time: Within 30 days (as required by GDPR Art. 12)
When submitting a data request, please include sufficient information to verify your identity (full name and email address associated with your use of the Service). See our GDPR & Compliance page for full details on your rights.
Legal Inquiries
For legal matters, DMCA takedown requests, intellectual property disputes, enterprise Data Processing Agreements (DPAs), or law enforcement requests:
Email: hello@scanterity.com
DPA Requests: hello@scanterity.com
Response time: Within 5 business days
Enterprise & Partnerships
For institutional licensing, API access, white-label solutions, academic partnerships, or volume pricing:
Security & Bug Reports
If you discover a security vulnerability or bug, please report it responsibly. We appreciate security researchers who help keep our platform safe.
Email: hello@scanterity.com
Please include: steps to reproduce, impact assessment, and any supporting evidence